1. How long does delivery take?
Orders are generally delivered within 3–5 business days after order confirmation. Delivery times may vary depending on your location.
2. How can I place an order?
Simply select your desired jewelry piece, choose the required options if available, and click Add to Cart. Proceed to checkout and enter your shipping and payment details.
3. Can I return my order?
Yes. You can request a return within 7 days of receiving your order, provided the item is unused and in its original condition.
4. What condition must an item be in for a return?
The item must be unused, unworn, undamaged, and returned in its original packaging. Items showing signs of wear or damage may not be accepted.
5. How do I request a return?
Contact us within 7 days of delivery with your order number and reason for the return. Our team will guide you through the process.
6. What payment methods do you accept?
Currently, Zarqsh accepts Cash on Delivery (COD) for orders. You can pay the delivery agent in cash when your order arrives.
7. How do I know which size will fit me?
Please check the size guide available on the product page before placing your order. If you need help choosing a size, feel free to contact us.
8. Are the products exactly as shown in the pictures?
We make every effort to photograph and display our jewelry accurately. However, slight differences in color, finish, or appearance may occur due to lighting and individual screen settings.
9. How should I care for my Zarqsh jewelry?
Care requirements may vary by piece. Some Zarqsh jewelry is waterproof, while other pieces should be kept away from prolonged exposure to water, perfumes, lotions, chemicals, and harsh cleaning products. Please follow the care instructions provided with your specific product and store your jewelry safely when not being worn.
10. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order with your order number and clear photos of the item. Our team will review the issue and assist you with the next steps.